Privacy policy
TRUNK COFFEE JAPAN (hereinafter referred to as "our shop") has established the following personal information protection policy to ensure compliance with laws, guidelines, and other regulations concerning personal information protection in handling the personal information we collect. This Privacy Policy applies exclusively to our shop.
1. About Personal Information
Personal information refers to the information defined under the Personal Information Protection Law. Specifically, it includes information related to a living individual, such as name, date of birth, contact details, and other descriptions that can identify a specific individual, or information that can be easily matched with other data to identify a specific individual.
2. Methods of Collecting Personal Information
Our shop may request personal information when you purchase products or make inquiries. The personal information collected may include:
a) Name and phonetic spelling
b) Date of birth
c) Address
d) Telephone number
e) Email address
f) Password
g) Bank account and credit card information
h) Transaction history and its details with our shop
We will specify the purposes of use and collect personal information by lawful and fair means.
3. Purpose of Using Personal Information
The personal information entrusted to our shop by users will be used for the following purposes:
a) Confirming and verifying orders
b) Confirming and verifying product shipments
c) Responding to inquiries
d) Sending direct mail or materials related to products
4. Changes to the Purpose of Use
Our shop may change the purpose of use of personal information only when the new purpose is reasonably related to the original purpose. In case of changes, the new purpose and details will be notified to users or published on our shop's website.
5. Prohibition of Disclosure of Personal Information to Third Parties
Our shop appropriately manages personal information and does not disclose it to third parties except in the following cases:
- When the individual has given consent
- When disclosure is necessary to protect human life, body, or property, and it is difficult to obtain the individual’s consent
- When disclosure is particularly necessary for improving public health or promoting the sound growth of children, and obtaining the individual’s consent is difficult
- When disclosure is required by law or requested by governmental or local authorities
- When disclosure is necessary to provide services requested by the user, and the information is disclosed to a subcontractor
- When business operations are succeeded through a merger or other reasons
6. Disclosure of Personal Information
When requested by a user to disclose their personal information, our shop will respond promptly upon verifying the user's identity. However, disclosure may be withheld if it falls under any of the following conditions:
- If it may harm the life, body, property, or other rights and interests of the user or a third party
- If it may significantly impede the proper execution of our business operations
- If it would result in a violation of the law
In principle, we will not disclose information other than personal information, such as transaction history or specific characteristics.
7. Correction and Deletion of Personal Information
Users may request the correction, addition, or deletion of their personal information if they believe the information held by our shop is incorrect. Please contact us at the inquiry information provided in section 10 below.
If we determine it necessary to comply with the request, we will promptly make the correction or deletion. We will notify the user of the results, whether the request has been fulfilled or denied.
8. Security Measures for Personal Information
Our shop takes all necessary measures to maintain the accuracy and security of personal information, including preventing unauthorized access, loss, damage, alteration, or leakage.
9. Compliance with Laws and Regulations and Policy Review
Our shop complies with the laws of Japan and other regulations regarding the handling of personal information. We also review this Privacy Policy regularly and strive for continuous improvement. Any changes to this policy will be announced through updates to this page.
10. Contact Information
For inquiries regarding this Privacy Policy, please contact us at the following:
Seller: TRUNK COFFEE JAPAN
Representative: Tanaka Kiyohito
Address: 〒460-0026 Aichi, Nagoya, Naka Ward, Iseyama, 1 Chome−2−2 1F
Phone Number: +81 52-212 7870
Email Address: international.trunkcoffee@gmail.com