FAQ
Shipping and Handling
How much does the shipping cost?
Shipping fee will be calculated depending on the weight of the items and shipping destination. You will be able to see how much it will be during the process of checkout, before making any payment.
We use Japan Post Express Mail Service (EMS) and tracking code will be provided.
About My Order
Can I change my order?
Yes, if you contact us as soon as possible, we will try to get the product you want and need! We ship everything as soon as we can after the confirmed order, so be sure to contact us promptly. Please contact international.trunkcoffee@gmail.com.
Can I return my item?
No, we do not accept returns as per our Refund Policy.
Taxes and Customs
Do I have to pay any taxes or customs duties?
Taxes and customs duties might or might not occur depending on the import regulations of the destination country. Any taxes and custom duties occurred will be your responsibility.
Can you declare the item price lower than it actually is to avoid custom charge?
No, due to shipping regulations, we cannot declare lower price on the invoice.
In the case of a custom charge, how much will it cost?
Unfortunately, we are unable to give any precise information on custom charge as it will be decided by the local customs office. You can learn more about your country's import regulations by visiting the government official website.